Uniquely announces £7 million West Midlands investment
100 new jobs to be created in the region in 2025
A leading business process outsourcer in the field of sales and customer services has today (17th March 2025, St Patrick’s Day) officially announced a £7 million investment in Solihull, West Midlands as part of a wider £20 million investment across the West Midlands, Northwest and Scotland.
100 new jobs are set to be created by Irish-owned company Uniquely in the region by the end of 2025, contributing to economic growth and innovation.
Uniquely is a dynamic business process outsourcer renowned for delivering outstanding sales and service solutions across diverse industries. The company, which has its headquarters in Ireland, has opened offices in Solihull, Manchester and Glasgow and will employ 300 staff by the end of 2025 across the three regions.
Offering a flexible and innovative environment and business-class amenities for staff Uniquely’s new high-tech workspace is located in Orega’s Ingenuity House on Bickenhill Lane in Solihull, next to Birmingham Airport.
The West Midlands Growth Company (WMGC) – the region’s official investment promotion agency –supported the investment by providing Uniquely with insights to support their understanding of how investing in a hub at the centre of the country could accelerate their UK growth. WMGC also provided the business with sector-focused consultancy, support around property selection, introductions to local recruitment agencies and specialist PR consultancy to help them raise their profile in the West Midlands marketplace.
Cllr Ian Courts, Leader of Solihull Council and Cabinet Member for the Economy said:
I am delighted to welcome Uniquely to Solihull as they continue their impressive growth here in the UK. Through their innovative approach to providing dynamic sales and service solutions, Uniquely is helping to add real value to the companies and businesses they serve.
“This significant investment, announced today, underscores their confidence in our region and highlights Solihull as a prime location for business growth and innovation. We look forward to playing a part in their continued success and witnessing their remarkable journey.”
Commenting on the investment, Gerard Teahon, Founder and CEO of Uniquely said:
People are at the heart of everything we do at Uniquely and we are delighted to be growing our presence and supporting local economies through new employment opportunities across the region. This significant investment in the West Midlands is both the realisation of an important milestone in our journey towards innovation, transformation and growth and a testament to the exceptional talent and innovative offering we provide our increasingly international customer base.”
The investment was highlighted at the first annual UK-Ireland Summit hosted by Prime Minister Keir Starmer and attended by Irish Taoiseach Micheál Martin in Liverpool last week. The event showcased the world-class talent on both sides of the Irish Sea and celebrated the deep ties between the people and cultures of the United Kingdom and Ireland. Despite the challenges in trade posed by Brexit, the UK remains Ireland’s biggest trading partner in Europe.
Ireland’s Prime Minister, Taoiseach Micheál Martin said:
I congratulate Uniquely on their plans to create new jobs and invest in its ongoing expansion in the UK, providing solutions for banking, energy and telecoms. Uniquely is one of several Irish businesses continuing to play a significant role in the UK economy, while delivering export growth for Ireland.”
In November 2024, Uniquely became Ireland’s first outsourcer to win the Customer Services Centre of the Year award at the CCMA Irish Customer Contact & Shared Services Awards. The awards honour the outstanding achievements of Ireland’s customer contact and shared services industry and winners demonstrate innovation, dedication and excellence. The business was also awarded ‘Best Managed Companies’ Platinum Standard, in September by Deloitte Ireland* for superior business performance for the past nine years. Uniquely was also officially recognised as one of the Best Workplaces in Ireland™ in 2025, based on direct feedback from employees.
Established in 2006, Uniquely boasts a wealth of experience in diverse markets, collaborating with various organisations to enhance customer engagement and satisfaction. Its expertise spans service solutions in sectors such as Financial Services, Energy, Medical Technology, Telecoms, Media and Retail.
In Ireland, Uniquely has Customer Engagement Centres in Galway in the west and Dundalk towards the north and field sales teams operating nationwide. The company partners with large Irish and International businesses such as Sky, Centrica, Pinergy, AIB Bank, SSE Airtricity and the Irish Red Cross. Uniquely has also been awarded the Guaranteed Irish symbol for its commitment to excellence and innovation, local jobs and communities.